About Us

Isaiah 11:2 Management Consultants is an organization change and effectiveness consulting firm.

In every partnership, we help organizations experience measurable and sustainable success. To achieve this, we identify latent potentials and motivational energies in individuals and gaps in service quality critical in building committed and high-performance teams and individuals.

Our expertise covers major industries and crucial HR & Strategic Resource issues. We are passionate about achieving breakthroughs and finding creative solutions for the most challenging issues.

Our Vision

Be the preferred organization change and effectiveness consulting partner of the world’s best and most admired companies.

Our Mission

We partner with Fortune 500 and emerging Organizations in the Asia Pacific region to sustain and further develop their existing best practices in performance management leading to a more robust strategic position with sustainable competitive differentiation and increasing market value

Our Core Values

As a global consulting company, we set high standards of integrity and honesty. We live by our core values of respect for people, and that every individual is unique.

The core values of KINGDOM shape and guide the organization in whatever it undertakes.

Kindness

We seek first to understand each other, then to be understood. We exercise patience and respect for each other as individuals, and seek to enrich the lives of those we work with. We speak for each other and not against each other. We challenge the process, the idea, the action and the approach and not the person for progress and success together.

Integrity

We seek to be wisely honest, sincere and reliable. We believe this is the way we earn trust and build long-term relationships with people within and around the organization.

Nurturing

We use our identity energy to add and multiply value for the team and synergize together to innovate, inspire each other and celebrate progress and success. We ask solution-seeking questions and not pre-occupied with making complaint statements

Generosity

We have the courage to trust each other by sharing, giving and receiving resources to create a better future together.

Discipline

We have the self-discipline to stay focus with a clear vision and the openness to innovate to accomplish our assignments individually and corporately. Be daring to face our shortcomings, be humble and emotionally mature to accept feedback and corrections from others for improvements and experience breakthrough and transformational success together

Overcoming

Even with all the right knowledge, resources and solutions at our disposal we know we won’t just automatically overcome challenges. We choose to work enough, believe enough, and be motivated enough to earn success. When things get difficult we see it as an opportunity to grow and exercise the power to make the choice to persevere with innovation. We talk about what we can do with what we have and not what we don’t have and what we cannot do. We never fail because we persevere analytically, positively, creatively with a clear vision and focus.

Mature

We take responsibility of our own feelings, exercise good judgment and balance in managing tactical and strategic matters. We seek not to over use our strengths and turn them into weaknesses but achieve an optimal balance for success in managing self, working relationship with each other, the task individually and collectively.

Our People

Strategies, implementation, and execution are all important, but they are only as good as the people who realize them. Because of that, we are 100% convicted that great people make the winning difference! Great People – Our Biggest Asset and Strongest Competitive Advantage.

With 300 over years of combined experience, our internal SQI^™ consultants and certified coaches are passionate researchers and innovators using SQI^™ as the state-of-the-art human capital solution in the field of Talents Selection and Retention Management, People Development, Adversity and Emotions Management, Integrated Leadership Practices, Inter-Teams Synergy and Innovative Performance Management.

With the right people, making the right choices and the right application of SQI, our clients are able to experience the positive difference significantly in measurable and observable terms to show case the standards and best practices of a world class organization.

Frederick Cheng, Managing Consultant of Isaiah 11: 2 Management Consultants Pte Ltd.

He is a Behavioral Therapist and the inventor & developer of the Beliefs-Emotions-Behaviours Situational Response Assessment System – SQI System (Success Quotient Intelligence).

Frederick Cheng began his career (1980s) in corporate sales to Fortune 500 clients. He is also a people skills development coach, specializing in leadership and interpersonal communication for working professionals.

He graduated with a PhD in Education (HRD), an MSc degree in International Marketing from University of Strathclyde & a Master of Accountancy degree from Charles Sturt University, Australia; He is also a member of International Coach Federation and the International Association of Coaches (USA).

His consulting work involves identifying inter and intra-workgroups communications & coordination gaps, service quality gaps, change management gaps, competency-based learning gaps, character value & organization culture building gaps and coming up with measurable and sustainable solution roadmap through people-task fit analysis, coaching, performance feedback and organizational change strategies & processes.

His emphasis is about having simple, effective and practical solutions with sufficient following through to show case measurable & sustainable results via assessment, coaching, change management & performance feedback.

Frederick has worked with organizations including Casino Regulatory Authority of Singapore, Asia Pacific Breweries, CordLife, Infocus, UPEK, Avid Technology, Syngenta Asia Pacific, Milliken Asia, Far East Organization, PSA, Marina Mandarin, Energizer Singapore, SAP, Motorola, Infocus, Chartered Semiconductor, Fuji Xerox Singapore, BMW Asia Pacific, F&N Coca-Cola, Novartis, GlaxoSmithKline Pharmaceuticals, Roche Diagnostics, Boehringer Ingelheim, Cardinal Health, Makino Asia, Total Oil, Global Foundries and Singapore Food Industries.

Spencer Chan is the Organization Service Quality Principal Consultant with Isaiah 11:2 Management Consultants Pte Ltd. His key focus is to help clients develop the strategic and operational competencies of their management and operational staff. Spencer specializes in business skills development with emphasis on critical thinking, written and oral communications, and selling and customer service skills especially for service businesses.

Spencer has successfully facilitated and coached thousands of participants personally from senior managers to operators in a spectrum of both technical and business-skill programs. Spencer has designed and trained most of the WDA accredited programs such as CREST for his previous company, Integrated Learning Systems which he co-founded and has also designed and trained several WSQ programs such as some of the ESS series as well as Provide GEMS Service. Spencer is also fully ACTA qualified.

Spencer was a vice-president and marketing director of Citibank’s Global Consumer Banking in Singapore. Before returning to Singapore, Spencer spent over 13 years in Switzerland and had held several marketing positions at Hewlett-Packard’s European HQ in Geneva, Switzerland with responsibilities across Western Europe. Prior to that, he was a marketing manager at Procter & Gamble with assignments in the Far East, Central America, and the Caribbean.
A former Colombo-Plan scholar and Rotary International Foundation Fellow, Spencer has conducted extensively both academic classes and in-company workshops in sales, marketing and customer satisfaction in Europe and in Asia. He was an adjunct professor at the Geneva campus of the Webster University of St. Louis, USA from 1983 to 1990.

Alice Wong is currently the Senior Consultant with ISAIAH 11:2 Management Consultants.

Alice is an experienced Human Resources Practitioner with over 15 years work experience in multi-national companies in Singapore, Hong Kong and China.

Throughout her career, she has played leading roles in areas of Coaching, Talent Management, Training and Development, Organizational Change and Strategic and Business Planning Processes.

Alice enjoys helping people to realize their full potential and add value to their lives.

She has a MSc. in Strategic Human Resource Management from the Hong Kong Baptist University.

Alice received accredited coaching training from the International Coaching Federation (ICF) and is a certified consultant in the use of SQI know-how.

Kris Tay is currently one of the SQI (Success Quotient Intelligence) Certified Consultants and Executive Coaches with ISAIAH 11:2 Management Consultants.

Kris is an experienced trainer and workshop facilitator specializes in creativity, communication and public-speaking. She is passionate about unlocking the full creativity and potential of individuals.

She graduated with a degree in Business Administration from the National University of Singapore.

With many years of training and facilitation exposure, Kris is now a certified consultant in the use of SQI know-how and also a certified Facilitator for using Lego Serious Play Methodology in her training programs. She has received very positive feedback from clients including JB Morgan, Focus on the Family, Fei Yue Community Services and Citibank for her training programs and training delivery.

Kris in her capacity as the Area Governor of Toastmaster International in 2008, has mentored many club leaders with constructive feedback. In 2009, Kris has been awarded the Area Governor of the Year Award. She has also attained the Distinguished Toastmaster Status in the same year.

Linda Roeder is the Head of the Counseling Ministry of Christian International Central and also one of the Directors of the Ministry Equipping School of Christian International Central Headquarters.
Linda is the SQI (Success Quotient Intelligence) certified coach with Isaiah 11:2 Management Consultants.

She graduated with a Master of Christian Counseling degree from the Christian International School of Theology, USA. She is certified as a Behavioral Consultant with the Institute of Motivational Living and also a certified administrator of the Kendal Life Languages profile.

She is one of the Directors in the Board of Restoring the Foundations International Training Center. Linda is recognized by Proclaiming His Word, Inc., as Trainers of Restoring the Foundations ministers and Healing House Network ministers, Trainers of Trainers, and seminar leaders.

Linda together with Dave Roeder are reproducers of reproducers. They are trainers, ministers, seminar leaders, and the authors of several publications including books entitled, “Relationship (Skills for families, business, and church groups)” and “Right Relationship, Keys for Kingdom Living”
Together with Dave Roeder, they travel nationally and internationally, working with churches. They support the pastors with programs to establish or strengthen existing counseling or lay ministry teams. They offer a Ministry Assessment Program which can help church leadership identify needs and set goals to develop or strengthen a church or a ministry. They have been associated with Christian International since 1989.

Dave Roeder is the Head of the Counseling Ministry of Christian International Central and also one of the Directors of the Ministry Equipping School of Christian International Central Headquarters.
Daveis the SQI (Success Quotient Intelligence) certified coach with Isaiah 11:2 Management Consultants.

He graduated with a Bachelors of Economics degree from the University of Cincinnati, USA. Dave is certified as a Behavioral Consultant with the Institute of Motivational Living and also a certified administrator of the Kendal Life Languages profile.

Dave is one of the Directors in the Board of Restoring the Foundations International Training Center. He is recognized by Proclaiming His Word, Inc., as Trainers of Restoring the Foundations ministers and Healing House Network ministers, Trainers of Trainers, and seminar leaders.

Dave together with Linda Roeder are reproducers of reproducers. They are trainers, ministers, seminar leaders, and the authors of several publications including books entitled, “Relationship (Skills for families, business, and church groups)” and “Right Relationship, Keys for Kingdom Living”
Together with Linda Roeder, they travel nationally and internationally, working with churches. They support the pastors with programs to establish or strengthen existing counseling or lay ministry teams. They offer a Ministry Assessment Program which can help church leadership identify needs and set goals to develop or strengthen a church or a ministry. They have been associated with Christian International since 1989.

Elizabeth Chan, founder and Managing Director of Center for Competency-Based Learning & Development (CBLD)

Competency-Based Development Strategic Partner of Isaiah 11:2 Management Consultants Pte Ltd

Elizabeth holds a Master of Management degree from Macquarie University, Sydney, major in Human Resource Management. She brings with her more than 30 years of working experience in human resource management and development; and training and consultancy. She was one of the pioneer consultants, who started working on the NSRS programme before it was officially launched in September 2000. The NSRS programme was taken over by the Singapore Workforce Development Agency (WDA) on 1 September 2003.

Elizabeth has developed many functional maps, skills standards and assessment plans for various industries, which earned her an award for her contribution towards national workforce development in the year 2002 by SPRING Singapore, the only NSRS consultant to be given the award that year. Elizabeth was appointed by SPRING Singapore to develop On-the-Job training blueprints for the skills standards which she developed for various industries. She has also help companies in the different industries in implementing the WSQ Framework which involves the development of training programmes and assessment plans, providing training to course developers, trainers and assessors.

CBLD is an approved training organization by WDA to offer the ACTA programme. Her consultancy services that address industry needs include:

• Developing industry competency maps
• Developing industry competency standards
• Developing industry assessment plans

Consultancy services that address organizational needs which include needs to meet the WSQ framework as well as non-WSQ competency-based requirements:

• Developing organisational competency profiles
• Developing competency standards to meet organizational needs
• Developing learning and development programmes
• Developing assessment plans
• Providing independent assessment services
• Preparing organizational systems to support WSQ process
• Setting up competency-based training and assessment centers (WSQ)
• Converting non-competency-based training programmes to competency-based training programme

Services that address programme developers’ needs include developing individuals to develop WSQ and non-WSQ competency-based training programmes (both classroom and OJT programmes):

• Developing competency-based programme developers
• Coaching programme developers to convert non competency-based training programmes to competency-based programmes
• Assessment of completed competency-based training programmes